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Terms of service

Fibromyalgia Support Network of Western Australia Inc. Online Store

Standard Terms and Conditions

Fibromyalgia Support Network of Western Australia Inc.

c/o Centre for Neurological Support

The Niche

11 Aberdare Road

Nedlands WA 6009


1. Scope

These Terms and Conditions apply to all items for sale and sold by Fibromyalgia Support Network of Western Australia Inc. ("FSNWA") in FSNWA's Online Store ("Online Store").

2. Offers, Conclusion of Contracts

Offers of items for sale in the Online Store represent an invitation to a customer to place an order only. An order from a customer represents an offer to conclude a contract of sale. Once an order is placed, the customer will receive an  automatic electronic confirmation of his order via E-Mail and this will give rise to a contract of sale. If a product ordered is not available, FSNWA may withdraw from the contract. In such a case FSNWA will inform the customer immediately and if applicable reimburse any monies paid without delay. During the Online Store order process, the customer can view and correct all data entered in a confirmation window after the order button has been selected. Customers may conclude contracts of sale in English.

3. Prices

The prices quoted on the website include GST. Payment is due in full immediately.

4. Postage costs

Unless otherwise specified, shipping and handling costs are not included in the prices quoted on the Online Store. When placing an order in the Online Store, the customer is provided with a tool to determine whether shipping and handling costs apply to the order as well as the exact amount.

5. Terms of payment

Payment may be made by direct deposit into our bank account or by PayPal. In the case of direct deposit, extra time must be allowed for that taken for the transfer to take place.

6. Cancellation policy

The customer may cancel a purchase by contacting the FSNWA by email within 7 days of the placement of the order. In the case of the goods being already dispatched, the purchaser must return, at their own cost, the purchased goods in as sold condition, to the FSNWA. The refund for the purchased goods returned will then be processed using the same method that was used to purchase the goods, eBay or direct deposit.

-End of cancellation information-

Processing: To ensure that processing of the cancellation is carried out as quickly as possible, customers are asked to e-mail FSNWA ( stating that a cancellation of an order is requested. Any information about the
order should be included.

7. Liability for defects

FSNWA's liability for defects is as provided by law.

8. Delivery times

If delivery times change substantially after an order is placed, FSNWA will inform the customer by e-mail. In such a case the customer will be entitled to cancel the contract without incurring any costs.

9. Reservation of title

All goods supplied by FSNWA will remain FSNWA's property until full payment has been made and all claims arising out of the contractual relationship settled.

10. Overall liability

FSNWA is liable without limit for losses resulting from deliberate action or inaction or gross negligence and for injury to life, limb or health. Regardless of the legal basis of the claim put forward, FSNWA is only liable for losses that result from a culpable breach of a substantial contractual obligation. Liability in this case is limited to losses that were possible for FSNWA to foresee when the contract was concluded and that are typical for the type of contract in question. We point out that customers are responsible for securing their own data.

11. Data Protection and Privacy Statement

The customer data collected in connection with the contract will be used by FSNWA in accordance with the provisions of the Australian Privacy Act. FSNWA collects and processes customers' personal information fairly and lawfully in accordance with the Data Protection Act 1998. We may collect customers' personal information for processing a customer's order. To enable the customer to place orders in the Online Store, one or more so-called "cookie(s)" will be created when particular Web pages are visited. These are small text files. The customer may use his browser program to control the acceptance of cookies from the Web page and, if appropriate, block this. Such cookies serve exclusively to enable the use of specific applications, e.g. the Online Store shopping basket system; no personal data whatsoever is stored. Most of the cookies will be deleted from the user's hard-disk at the end of the browser-session (temporary cookies). Other cookies remain on the customer´s hard-disk to make it possible for FSNWA to recognize the customer´s computer at their next visit (permanent cookie).

This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

12. Concluding terms

Should any of these Standard Terms and Conditions be invalid, the remainder of the contract will remain valid. The relevant statutory provisions will apply in place of any invalid term.

These Standard Terms and Conditions apply from 4 February 2014.

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